FAQ

ORDERS

 

Q: Where do you ship your orders from?
A: All orders in our US webstore are processed and shipped from Denver, CO.

Q: Will I be charged VAT & Duties?
A: No, all orders are handled and shipped domestically.

Q: When do you ship out orders?
A: All orders are processed Monday to Friday with the exception of public holidays or if other info is announced. As soon as we have received your order and payment we will try our best to ship it to you in the shortest time possible. During sales periods and new releases it may take longer than normal for us.

Q: Can I update my order after it’s been placed?
A: Once an order has been packed and the email with the tracking number has been sent, it is processed automatically and cannot be modified or canceled. Please be sure to verify all pertinent information before finalizing your order.

SHIPPING

Q: How long does it take for me to receive a package?
A: Usually 1-3 business days.

For more info, please read our shipping policy.

PAYMENT

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, Maestro, UnionPay, Apple Pay, Google Pay and PayPal.

RETURNS

Q: What is your return policy?
A: We accept returns on items that are purchased via www.harlautapparel.co.

Returning goods must be in perfect, unused condition, re-packed in it's original packing with all original tags still attached and must be contacted to our support service within 7 days and returned within 14 days after you have received your package.
Note, we do not accept returns on accessories, headwear, sale items or gift cards.

We do not offer free returns, any shipping fees associated with returns are the customer's responsibility and will not be refunded.
Harlaut Apparel Co. is not responsible for any return shipping charges or lost returns.

For more info, please read our return policy.

EXCHANGES

Q: Can you exchange an item if the size doesn’t fit?
A: We do not accept exchanges from one size to another.
If you are not satisfied with the size, you may return the item and place a new order in another size.